سياسة الاستبدال والإسترجاع

Return and Exchange Policy at Lema Store: Your comfort matters to us. At Lema Store, we strive to provide an enjoyable and satisfying shopping experience for all our customers. We believe that your satisfaction is the foundation of our success, so we have established an easy and clear return and exchange policy that guarantees your rights, in addition to a one-year warranty on our products. One-year warranty: Lema Store offers a full one-year warranty on all jewelry and accessories against manufacturing defects. This warranty includes repair or replacement of the product in case of a manufacturing defect within one year from the purchase date. The warranty does not cover damage caused by misuse, accidents, negligence, or improper use of the product. To benefit from the warranty, please keep the original purchase invoice and contact our customer service. When can you exchange or return? You have 7 days from the date of receiving the product to request an exchange or return. What are the conditions for exchange and return? We want to ensure you the best possible experience, so please consider the following conditions: Product condition: the product must be in its original condition, unused, with all accessories and original packaging (such as boxes, certificates, bags, etc.). We want to ensure that the product returns to us in the same condition in which it was sent to you. Earrings: Due to health and safety considerations, earrings can only be returned or exchanged if there is a clear manufacturing defect. We understand the importance of this point and appreciate your understanding. Inspection: Lema Store has the right to inspect the product before approving the exchange or return to ensure it meets the conditions. Shipping costs (international): in case of exchange or return from outside the Kingdom, the customer bears all shipping costs for both ways and delivering the product to the shipping company, except in cases where the product is defective or the wrong product was sent, in which case we at Lema Store will cover all shipping costs. Shipping costs (local): the customer bears the shipping fees for exchanging for another product, but in case of a manufacturing defect or an error from Lema Store, the store will cover the shipping costs. When can I not exchange or return? We understand your desire to exchange or return products, but there are some cases where we cannot accept the request: Custom-made products: products made according to your request or specific specifications (such as engraving on a jewelry piece) cannot be exchanged or returned unless there is a manufacturing defect or a breach of the agreed specifications. Usage or damage: products that have been used or exposed to damage due to misuse or negligence by you cannot be exchanged or returned. Earrings (as previously mentioned): earrings can only be returned or exchanged if there is a manufacturing defect. How does the exchange and return process work? The process is simple and easy: Contact us: contact Lema Store customer service within 7 days of receiving the product via: WhatsApp: +966539781488 Email: [email protected] Tell us the details: provide us with the order number and a clear description of the issue with the product (if there is a defect) along with clear photos of the product. This will help us speed up the process. We will guide you through the next steps: we will instruct you on the following steps to complete the exchange or return easily. Additional information you should know: This policy is subject to the provisions of the warranty agreement and applicable regulations. Shipping fees are non-refundable except in cases of a defect in the product or an error from Lema Store. Important links: Usage and Privacy Policy Contact us